Overview

This article describes the issue and its resolution when entering a new license key is not possible, and no items are archived. The Windows Application Event Log shows entries similar to:
Event ID: 9001
Source: MARCore
Warning Plugin Licensing Notifications reports exception. Licensing: Failed 

The following debug logs indicate the errors:

• ..\Core\Debuglogs\AttendantService.log:
  "info ","Attendant Service","OnStart. Initialize plugin: Regcount" 
  "warning","Attendant Service","Warning: OnStart. Cannot initialize: Regcount" 
• ..\Core\Debuglogs\RegcountPlugin.log:
  "info ","Regcount Plugin","Init" 
  "info ","Regcount Plugin","Init. Initializing REGCOUNT.DLL from: C:\Program Files\GFI\Archiver\Core\registrykey.ini; Regkey: SOFTWARE\GFI\MAR?\Attendant\Regcount\" 
  "error ","Regcount Plugin","Error: Init - regcount error:1" 
• ..\Core\Debuglogs\regcount65.gfi_log.txt:
  "info ","regcount","Plug key: SOFTWARE\GFI\MAR?\Attendant\Regcount\" 
  "error ","regcount","Failed to initialize productID object." 

Environment

• GFI Archiver
• All supported environments

Root Cause

A conflicting DLL file is present in the Windows directory.

Resolution

1. Remove the file fmcmn_rc.dll from:
   • 32bit: C:\Windows\System32
   • 64bit: C:\Windows\SysWOW64
2. Restart all GFI Archiver services.

Note: Only a single copy of this file should exist in ..\InstallationFolder\Core\ (and maybe in the program folders of other GFI programs if installed on the same host).