Answer

PROBLEM

When a web filter such as GFI WebMonitor is installed between the GFI Archiver server and the GFI Archiver Outlook Connector, the web filter may interfere with the downloading of emails or the downloading of attachments done by the GFI Archiver Outlook Connector.

If GFI WebMonitor is used, whenever the user tries to open or save an attachment using the GFI Archiver Outlook Connector, Microsoft Outlook will try to open the GFI WebMonitor download page with the default application that is assigned to the particular file type.

For example, if the user tries to open a Microsoft Word document, since Microsoft Word can view HTML pages, the GFI WebMonitor download page will be shown using Microsoft Word instead of the word document. On the other hand, if the attachment is of a ZIP or PDF file type, the user will receive an error that the file is corrupted, this is because the ZIP application or Adobe Reader cannot show the HTML page.

ENVIRONMENT

• GFI Archiver
• GFI WebMonitor
• All supported environments

SOLUTION

GFI Archiver Outlook Connector needs to be able to connect to the GFI Archiver server using HTTP to download the emails. The connections should not be scanned or blocked by an web filtering applications.

Perform the following to whitelist connections to the GFI Archiver server in GFI WebMonitor 2012:

1. Open the GFI WebMonitor Management Console
2. Go to Settings > Policies > Always Allowed
3. Click Site and enter the GFI Archiver server's IP address
4. Repeat step 3 to enter the server's NETBIOS and DNS names
5. Click on Save

CAUSE

The requests from the GFI Archiver Outlook Connector to the GFI Archiver server are done using the HTTP protocol. When such requests are passing through GFI WebMonitor, the requests will be processed and may be scanned by GFI WebMonitor. This may cause the emails or attachments requested by the GFI Archiver Outlook Connector to be blocked by GFI WebMonitor.