Overview

This article provides steps for determining what users and mailboxes are using a license and which are included or excluded from archiving by Archive Restrictions.

Diagnosis

Administrators may need to determine what accounts or mailboxes are using a license to work with adjusting enabled and disabled users. Archive Restrictions inclusion and exclusion allows administrators to manage what accounts and mailboxes use a license and can adjust the settings to allow more enabled and licensed users. 

Solution

Follow these steps to view the list of users that GFI Archiver is archiving items for:

1. Open the installation folder of GFI Archiver.
2. Locate the file Enable Debug Logs.bat and run it. This will enable the debug mode. Wait until the script completes.
3. Once the debug mode is enabled, open the folder:..\InstallationFolder\Core\DebugLogs
4. Open the file usercntmaad.txt in Notepad.
5. Scroll to the end of this file to lines similar to the following example:
   
   

   YYYY-MM-DD,12:21:01,288,3,"#00000cbc","#00000fac","info ","usercntmaad","Users counted: 3"
   
   YYYY-MM-DD,12:21:01,288,3,"#00000cbc","#00000fac","info ","usercntmaad","Reporting 2 users."

   In this example, GFI Archiver reports a license count of two (here we also see that GFI Archiver deducted one from its total license count).
   
   
6. Just before the logging mentioned in the step above, you will also see a list of the users that GFI Archiver is counting towards the licensing.
   • The relevant fields are relevant are highlighted for convenience:
     
     

     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","DN: CN=John Doe,OU=Users,OU=Domain,DC=Domain,DC=local (jodoe)"
     
     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","uid: 'fdbde413768d224d44c8e1cf8aae994c'"
     
     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","User included"
     
     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","DN: CN=Jane Doe,OU=Users,OU=Domain,DC=Domain,DC=local (jadoe)"
     
     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","uid: '2e011e215e4d1140a99deab3c8ddcabb'"
     
     YYYY-MM-DD,12:21:01,283,3,"#00000cbc","#00000fac","info ","usercntmaad","User included"

     In the above example, John Doe and Jane Doe are being counted and archived.

Testing

After performing the steps administrators will know what users are being counted in the licensing module. This can be adjusted by utilizing the Archive Restriction options to create an inclusion or exclusion list.