Overview
Users receive the following error message when trying to perform a search:
Attempted to read or write protected memory
Environment
MailArchiver version 6 and 2011.
Root Cause
Errors in the disk can lead to memory errors when the physical memory is full and the system tries to read the memory from the disk.
Resolution
- Defragment the disk.
- Use the
ScanDiskcommand to search and fix errors on the disk.