Overview
Users encounter the following error message when trying to add the Journal Mailbox in a non-English installation:
Folder Not Found
Environment
- MailArchiver
- All supported environments
Root Cause
When an Exchange server is installed in a different language rather than English, the Inbox is configured in the installation language.
Resolution
If the user has installed a non-English version of Exchange:
- The Journal Mailbox with the name INBOX in the Folder field must be renamed.
- The name must be set according to the language in which Exchange was installed when adding the Journal Mailbox to the Mail Servers to Archive screen.