This article concerns instances when MailEssentials is not accessible. The login page is displayed but does not allow a successful login (usually, without any error message).
- MailEssentails 20.x / 21.x
- Mac OS
Unix-like systems cannot use Windows Authentication. Forms mode allows for the system to accept authentication outside of Windows mode (credentials shared over the session).
If the system is using a Windows authentication method, Follow the steps below to switch it to Forms:
Change the Authentication method on the GFI Archiver server side to use Forms authentication.
Execute the tool
From the UI Mode tab, navigate to Security > Authentication and change to Forms mode.
Note: Firewall should be disabled on the customer side during the testing period.
Execute the following commands from the terminal:
On Linux machines:
systemctl stop firewalld
On MAC machines:
defaults write /Library/Preferences/com.apple.alf globalstate -int 0
- On Linux machines:
Clear Browser cache.
Attempt to reconnect.
The user should be able to log in successfully.