Overview

Customers may encounter an error during the folder structure retrieval process in the GFI Archiver system. The error message displayed is `Could not test connection. Details: Failed to start process`, also reported as  'Fehlgeschlagen während: Verbindung wird getestet.'

This issue often persists even after following the instructions provided in the GFI Archiver article: Setting-Correct-Permissions-for-Archiver-Folder-Structure-Retrieval-Use. The root cause of this problem is typically related to user credentials, particularly when they include the special character double quotes (").

Solution

1. Change the password for the user used to configure the Folder Structure feature. Ensure that the new password does not contain special characters, especially double quotation marks (").
2. After changing the password, try setting up the Folder Structure Retrieval (FSR) wizard again.
3. If using Archiver Restrictions, remember to make sure the user used in the wizard is on the inclusion list in the Archiver UI (in case you are using an inclusion list); or not in the exclusion list (in case you are using an exclusion list). This can be done by navigating to Configuration > Archive Restrictions > Manage Restrictions.

Summary

Error "Failed to start process" during the folder structure retrieval process in GFI Archiver is often due to special characters in user credentials. Changing the password and removing these characters, along with ensuring the user is on the inclusion list, can resolve this issue.

FAQ

Q: What if I still encounter the error after changing the password?
A: Ensure that the new password does not contain any special characters. If the issue persists, contact support for further assistance.
Q: How do I navigate to the inclusion list in the Archiver UI?
A: Go to Configuration Archive Restrictions Manage Restrictions.