Overview

Customers archiving Gmail mailboxes with GFI Archiver may experience difficulty connecting the Journal Mailbox. Despite verifying user credentials and checking the mail server and port configurations, the issue may persist.
The root cause of this issue is often the need to use an app-specific password instead of the regular Gmail password when setting up a connection to Gmail via SMTP or IMAP.

Solution

To resolve this issue, follow these steps to create an app password in Gmail:

1. Go to your Google Account.
2. Select "Security."
3. Under "How you sign in to Google," select "2-Step Verification."
4. At the bottom of the page, select "App passwords."
5. Enter a name that helps you remember where you’ll use the app password.
6. Select "Generate."
7. To enter the app password, follow the instructions on your screen. The app password is the 16-character code that generates on your device.
8. Select "Done."

Once you have your app password, try connecting to Gmail again using this new password.

Summary

When experiencing issues connecting the Journal Mailbox while transitioning from Kerio Connect to archiving Gmail mailboxes with GFI Archiver, the solution often lies in creating and using an app-specific password in Gmail. This process involves accessing your Google Account's security settings, enabling 2-Step Verification, and generating an app password.

FAQ

1. What is an app-specific password?
   An app-specific password is a 16-character password that gives less secure apps or devices permission to access your Google Account.
2. Why do I need an app-specific password for GFI Archiver?
   App-specific passwords are used to increase security. When setting up a connection to Gmail via SMTP or IMAP, using an app-specific password instead of your regular Gmail password can help resolve connection issues.
3. What should I do if I still can't connect the Journal Mailbox after creating an app-specific password?
   If you're still experiencing issues after creating an app-specific password, it's recommended to contact GFI Archiver's support for further assistance.