Overview

Users of GFI Archiver may encounter two main issues. The first is an 'error processing email' alert, which halts the archiving process. This issue often persists even after upgrading to Archiver 15.6. The second issue arises after updating to GFI Archiver 15.6, where users receive a 403 error 'you don’t have the user rights to view this page', preventing them from accessing the service due to permission errors.

Solution

To resolve the 'error processing email' alert and the archiving process stopping in GFI Archiver, follow these steps:

1. Navigate to Configuration > Mail Servers to Archive > select Journal Mailbox > click Edit > complete wizard and verify whether the test is successful.
2. Ensure that MFA is disabled on the Journal Mailbox.
3. Check if you are able to access the journal mailbox.
4. Reset the password and ensure it is in the correct format in Archiver.
5. Check the Azure App manifest for your registered application and ensure that the value of `allowPublicClient` is set to `true`.
6. After verifying the password and ClientID, restart Archiver services.

To resolve the 403 error 'you don’t have the user rights to view this page' after updating to GFI Archiver 15.6, follow these steps:

1. Check the physical path configuration in IIS to ensure it is set correctly to the GFI Archiver directory.
2. Verify that the permissions are set correctly for the directory where GFI Archiver is installed.
3. Check the permissions on the Profiles folder within the Archiver directory in IIS.
4. Ensure that the Network Service account has Full Control permissions on the Profiles folder.
5. Verify the authentication method used in IIS for the GFI Archiver web interface.
6. Enable Windows Authentication and ensure that the appropriate authentication methods are enabled in IIS.
7. If the issue persists, switch the `` value from 'Windows' to 'Forms' in the `yourInstallDirectory/ASPNET/UI/Web.config` file.
8. Save the file and reboot your Archiver services or restart the server.
9. If users are still prompted to select a certificate when browsing to the page, adjust the SSL settings under IIS – Default Web Site/Mailarchiver – Client Certificates to 'Ignore'.

Summary

This article provides solutions for two common issues with GFI Archiver: the 'error processing email' alert and the 403 error 'you don’t have the user rights to view this page'. By following the steps provided, users should be able to resolve these issues and regain access to the GFI Archiver service.

FAQ

1. What should I do if I still receive the 'error processing email' alert after following the steps?
   Ensure that the password and ClientID have been correctly verified and that the Archiver services have been restarted. If the issue persists, contact GFI support for further assistance.
2. What if I still receive the 403 error after following the steps?
   Check the SSL settings under IIS – Default Web Site/Mailarchiver – Client Certificates and ensure they are set to 'Ignore'. If the issue persists, contact GFI support for further assistance.
3. What does the 'allowPublicClient' value do in the Azure App manifest?
   The 'allowPublicClient' value, when set to 'true', allows public clients (i.e., clients that cannot securely maintain a client secret) to authenticate with the application.