Overview

The customer may experience frequent crashes of the marc.search.exe process in MailArchiver V15.5, occurring every 10-12 minutes without any error messages. This issue typically arises after migrating the MailArchiver server. Additionally, the customer may notice that the index for one of their databases has not been updated since a specific date, indicating a potential issue with the indexing process.
The event log would include the following error message:

Solution

To resolve the issue with the marc.search.exe process crashing in MailArchiver V15.5 without any error messages after migrating to a new server, follow these steps:

1. Stop all Archiver Services.
2. Navigate to the ..\InstallationFolder\Core\Data\MArcSettings.xml.
3. Take a backup of the MArcSettings.xml file.
4. Set the value of the tag <EnableBuiltInWordBreaker> to 'true'.
5. Save the changes to the MarcSettings.xml file.
6. Restart all Archiver services.

If the issue persists, consider the following potential solutions:

• Rebuild the search index if it might have become corrupted.
• Upgrade or reinstall the search component to a compatible version if marc.search.exe may not be fully compatible with Mailarchiver V15.5.
• Add an exception for the Mailarchiver folder in your antivirus software if it may conflict with marc.search.exe.
• Increase the RAM on the server if marc.search.exe may be crashing due to insufficient memory.
• Repair or reinstall the marc.search.exe binaries or some of its dependencies if they may have become corrupted.

If the crashes persist after trying these steps, monitor the system logs when the crash occurs to reveal useful errors. If necessary, gather troubleshooter logs for Archiver for a deeper review.

Summary

This article provides a solution to the issue of marc.search.exe process crashing in MailArchiver V15.5 without any error messages after migrating to a new server. The solution involves modifying the MArcSettings.xml file and considering other potential causes such as a corrupt search index, an incompatible software version, conflict with antivirus software, out-of-memory errors, or corrupt binaries/dependencies.

FAQ

1. What is the marc.search.exe process in MailArchiver V15.5?
   It is a process related to the search functionality in MailArchiver V15.5. It can crash due to various reasons such as incompatible server language, corrupt search index, incompatible software version, conflict with antivirus software, out-of-memory errors, or corrupt binaries/dependencies.
2. What does the tag do in the MArcSettings.xml file?
   The tag in the MArcSettings.xml file is used to enable or disable the Windows Auto Word Breaker in Archiver. If set to 'true', it enables the feature.
3. What should I do if the marc.search.exe process keeps crashing even after following the provided steps?
   If the marc.search.exe process continues to crash after following the provided steps, you should monitor the system logs when the crash occurs to reveal any useful errors. If necessary, gather troubleshooter logs for Archiver for a deeper review.