The customer may experience an issue where their Archive Stores point to an unreachable server after moving their binary files to a new server. They may encounter an error message stating, "The Archived Data Location does not match the database you are trying to attach!" when trying to reattach the Archive Store. The Archive Store Wizard may not find any files, even though the files are reachable from the File Explorer. This issue is likely related to the UNC Path, which is pointing to the root of the server rather than a disk.
To resolve this issue, follow these steps:
- Open Windows Explorer and navigate to the path where your binary files are located (e.g., **\\new-server\E\DataFolder**).
- Right-click on the folder and select 'Properties'.
- Within the properties window, switch to the 'Sharing' tab.
- Click on the button labeled 'Advanced Sharing...'.
- In the advanced sharing window, check the option 'Share this folder'. Set the share name to the required name, ex: 'DataFolder'.
- Proceed to 'Permissions' to specify the access levels for users or groups.
- After configuring the permissions, click 'Apply', followed by 'OK' to finalize the settings.
After setting up the shared folder, update the Archiver's configuration to use the new UNC path for the Archive Data File Location (e.g., **\\new-server\DataFolder\StoreFolder\binary**).
Additionally, ensure that this folder is excluded from any antivirus scanning processes to prevent interference.
By sharing the folder containing the binary files and updating the Archiver's configuration to use the new UNC path for the Archive Data File Location, the issue of Archive Stores pointing to an unreachable server after moving binary files can be resolved.
What is a UNC path?
A UNC path is a Universal Naming Convention path that provides a machine-independent means of locating a shared resource on a network.
Why is it important to exclude the folder from antivirus scanning processes?
Excluding the folder from antivirus scanning processes is important to prevent any interference that could disrupt the functioning of the Archive Stores.
What if I still encounter the error message after following these steps?
If you still encounter the error message after following these steps, it is recommended to contact customer support for further assistance.