If you are experiencing an HTTP error when trying to connect to the GFI server from Web interface and from the File Archive assistant, preventing you from logging into GFI Archiver, this could potentially be caused by the IIS configuration on the server, including URL rewrite.
Error using Web Browser: "This site can't be reached".
Error using File Archive Assistant: "Could not connect to the GFI Archiver server due to an HTTP authorization issue."
Please try the following solutions:
- Check that the Archiver application pools in IIS are using the correct version of the .NET framework, which should be version .NET 4.0 (or later).
You can check this by opening the IIS Manager on the server, navigating to Application Pools, selecting the ArchiverPool and ArchiverServicesPool, then checking the settings under General > .NET Framework Version.
- Also under the application pools in IIS, check that the Identity is set to Network Service for both ArchiverPool and ArchiverServicesPool.
- Open a command prompt on the server and run the command "IISRESET /NOFORCE" to restart IIS and apply any configuration changes.
- Check URL rewrite configurations: The issue can be resolved by removing the URL rewrite that was added to the archiving IIS application. Follow these steps:
- Open the Internet Information Services (IIS) Manager.
- In the Connections pane, navigate to the site or application where you want to disable the URL rewrite rule.
- In the site or application Home pane, double-click URL Rewrite.
- In the URL Rewrite pane, select the rule that you want to disable.
- In the Actions pane, click Disable.
HTTP errors in GFI Archiver might have several reasons, it can sometimes be caused by a URL rewrite added to the archiving IIS application. This issue can be resolved by disabling the URL rewrite rule in the IIS Manager.
What is a URL rewrite?
A URL rewrite is a technique for changing the appearance of a URL, often for the purpose of making it more user-friendly or for redirecting web traffic.
What is the IIS Manager?
The Internet Information Services (IIS) Manager is a graphical user interface (GUI) for configuring your server.