Customer Support
Please select a Category to explore the Knowledge Base
Mailbox Folder Structure Retrieval doesn't seem to be working or is synchronizing very slowly
Reports in certain languages are showing garbled characters
Importing Emails in GFI Archiver
IMAP Clients Supported by GFI Archiver
Web Browsers Supported by Archiver
Imported Emails Are Getting Archived for All Recipients Rather Than the Specified User
See MoreError: "Access to the path '<File Path>' is denied" When Processing Items in GFI Archiver
Exporting Emails from Microsoft 365 When Using GFI Archiver Connected to GFI Directory
Determining from Which Journal Mailbox Folder Are Emails Downloaded
Gathering Troubleshooter Logs for Archiver
Stopping GFI Archiver from Archiving
See MoreUsing the Archiver Update Users Tool
Moving to a New Active Directory Server or GFI Directory Service
Viewing Emails of Deleted Users
Understanding Access Control in GFI Archiver
Adding Users as Group Managers in Access Control of Archiver
Defining User Access Control for Specific Users in Archiver
See MoreError: "HTTP 404 Not Found: The webpage cannot be found." When Accessing the Web Interface
Web Interface HTTP 500 Internal Server Error: The Website cannot display the page
Error: 'HTTP Error 503. The service is unavailable' After Upgrading Archiver
Configuration Tab Missing from Console
Users are being prompted for credentials when launching the Archiver web console
See MoreCan the product still be used if we have no user licenses?
Licenses Status Error: 'Invalid license key.'
License/Subscription Expired, Exceeded License Count or No Longer Licensed
How do we see Enabled Users and which accounts or mailboxes are using a license?
Manually Updating Archiver License
See MoreMoving Archiver to a New Server
Upgrading Exchange in an Archiver Environment
Installing and Deploying GFI Archiver
Does Archiver support MySQL databases?
MSI Download links for Archiver Client Access Tools
Can Archiver be installed in an Active Directory forest environment with multiple domains?
See MoreError: "Error when creating PST file. Please check your Microsoft Outlook installation."
Error: 'The file user.pst has reached its maximum size' When Exporting to a PST File
Exporting mail using Import Export tool is presenting Failed Mails
Setting Permissions for Importing Emails from Microsoft Exchange via Import/Export Tool
Setting Permissions for Archiver in Microsoft 365 Using EWS
See MoreSetting Correct Permissions for Archiver Folder Structure Retrieval Use with Microsoft Exchange
Excluding a User from GFI Archiver Mailbox Folder Structure Retrieval
Synchronizing the Junk Email Folder via Mailbox Folder Structure Retrieval
Synchronizing the Deleted Items Folder in Microsoft Outlook
UMPolling Causing Emails in the Same Folder to Be Processed Repeatedly
Functionality expectations after enabling Folder Structure Retrieval
See MoreArchiver Requirements for Microsoft Outlook or CDO/MAPI
How are Retention Policies applied in Archiver?
Configuring the IMAP Server in GFI Archiver
Creating a New Email Retention Policy
Configuring Read Receipts for Incoming Emails in Microsoft 365 Mailbox
Configuring Rule to Delete Read Receipts for Emails Sent by Journaling Mailbox in Microsoft 365
See MoreScheduled Archive Store (Database) is not created for the expected time period
Microsoft SQL Server Database Growing Large
Archiver creates 2 SQL Accounts per Database
Processing Orphaned Files in Core\Queue or MAIS\Queue
How to Delete an Email in the Archive Stores
Email Upload Warning when emails are not being uploaded to Archive Store
See More